Please ensure you retain proof of delivery as we cannot be held liable for items lost in transit.Ĭan't return your goods via the above methods? Get in touch with our Customer Care team and one of our agents will be able to explain your options.
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Once authorised, you can use the returns label provided once the return is raised.Ĭan't find your returns label? Don’t worry, just clearly mark your parcel with your returns number, full name and return it using a tracked delivery method to the below address: When posting your items back to us, it’s important that you first authorise your return by raising your return online or contacting our Customer Care team. If your item has arrived damaged, please contact our Customer Care team immediately, quoting your order number and detailing the problem with your items. Need to return an item you purchased online? There are a few ways you can do this, but you’ll need to return your item to us within 30 days of receiving it. Mattresses, mattress toppers, duvets and pillows can only be returned if they are unused, in the original packaging and in a resaleable condition Therefore perishable goods such as food and drink cannot be returned.įor reasons of hygiene and safety, personal grooming products, cosmetics or items of intimate clothing cannot be returned.
Unwanted Food or Drink Products - Once supply conditions are broken, there are a number of factors outside of our control that can affect the quality of a product. Should one of these products prove to be faulty it can be returned with your receipt within 30 days and we will exchange it for one of the same title. Refunds and exchanges cannot be given against Audio/DVD and Computer Games. To qualify for a refund or replacement, products need to be complete with all components and original packaging. This is our address for returns and any other communication.If you are not happy with a purchase you make at our stores, simply return it in its original condition, with proof of purchase, within 30 days and we’ll give you a full refund or replacement.*Ĭustomers are advised that refunds and credit notes will only be given where proof of purchase (receipt, credit card statement, etc) is provided. Wallpaper Warehouse Ltd, The old Durham paper mill, Moreland Street, Hartlepool, TS24 7NL, England, United Kingdom. If you are returning products please send them to Returns Dpt. When returning goods in any of the above circumstances please contact us first by e-mail to Please state your order number, date of receipt, and the reason for returning the product and whether you would like a refund or a replacement Product. If the product is defective in any way or has a fault, a full replacement or refund will be made at no charge.
Please note that you should check all wallpaper products for faults before and during hanging and you should not throw away the Product Labels until you have finished decorating. In most cases we will ask you to send a sample of the Product clearly showing the fault along with all the Product Labels – it should not be necessary to return all of the faulty product. In the event of a fault please contact us immediately. We advise that all rolls are inspected prior to hanging as a refund can not be issued once the product has been hung. We are unable to refund any delivery charge (except where goods are received faulty). Please note the buyer is responsible for returning products and this must be done at the buyers cost. Paint products must not be opened or damaged in any way. Returns should be made within 30 days of purchase and in original, undamaged packaging. If you wish to return anything bought from our online shop, we'll be happy to refund or exchange a product providing it's in fully resalable condition. We hope you'll be pleased with your purchase. Our system will then calculate the weight of your order and show the delivery cost. For pricing, please add the desired products to your basket and choose your delivery country at the checkout. We offer competitive world wide delivery rates. Simply add your rolls to your bag and proceed to the checkout for a shipping quote.Īll orders must be signed for at the address to which it is shipped.
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